USA/CANADA CUSTOMER SUPPORT
CUSTOMER SUPPORT
Please fill out the form below to contact MGA Entertainment Customer Support.
To place a warranty claim on a defective product, please read the following carefully:
To help make the holidays a little brighter, MGA is offering an extended temporary Holiday Warranty period on purchases made after October 15, 2026. We warrant to the original purchaser that this product is free of manufacturing defects (materials and/or workmanship). All claims must be submitted no later than January 15, 2027, for this extended warranty to be honored.
A photo of the defective product and valid proof of purchase are required to process your claim. Acceptable proof of purchase includes a dated sales receipt, gift receipt, or dated delivery confirmation for products purchased online.
No exceptions will be made. Claims submitted without both a photo of the product and valid proof of purchase will not be processed.
Approval of any claim is at the sole reasonable discretion of MGA. The only remedies available under this warranty will be either replacement of the defective part, replacement of the product, or exchange for a different product of the same or approximately the same value. You also have the option to return the product to the retailer from which it was purchased according to the retailer’s return policy, which may include exchange or refund.
*Submitting this claim form may take up to several minutes while we upload your files. Page will automatically update once the form has been successfully submitted.
PLEASE ALLOW UP TO 4 WEEKS TO RECEIVE YOUR REPLACEMENT ON ALL VALIDATED CLAIMS.
*MGA Entertainment’s warranty policy is not valid if an item is pre-owned. Purchases made from private sellers, auctions, thrift stores, and garage sales are exempt from our warranty.
*By providing your contact information, you are consenting to let MGA’s customer service department handle your service request and manage our company’s operations. If the information relates to a product manufactured by one of our licensees, we will share it with the licensee.
*MGA respects your privacy, and is committed to ensuring the security of your personal information and your shopping experience. We will not sell your personal information. For more information, please review our Privacy Statement at www.mgae.com/privacy-policy