USA/CANADA CUSTOMER SUPPORT
CUSTOMER SUPPORT
Please fill out the form below to contact MGA Entertainment Customer Support.
To place a warranty claim on a defective product, please read the following carefully:
Warranty claims must be made within 30 days of purchase or delivery. A photo of the defective product along with a dated sales receipt or gift receipt, and a dated delivery confirmation document for product purchased online is required as proof of purchase, no exceptions will be made. If you do not submit a valid receipt and photo of the product with your claim, your claim will NOT be processed.
Approval of any claim is at the sole reasonable discretion of MGA. The only remedies available under this warranty will be either replacement of the defective part, replacement of the product, or exchange for a different product of the same or approximately the same value. You also have the option to return the product to the retailer from which it was purchased according to the retailer’s return policy, which may include exchange or refund.
*Receipt and photo mandatory for processing a warranty claim. Confirm above product photo and receipt have uploaded before pressing submit.
*Submitting this claim form may take up to several minutes while we upload your files. Page will automatically update once the form has been successfully submitted.
PLEASE ALLOW UP TO 4 WEEKS TO RECEIVE YOUR REPLACEMENT ON ALL VALIDATED CLAIMS.
*MGA Entertainment’s warranty policy is not valid if an item is pre-owned. Purchases made from private sellers, auctions, thrift stores, and garage sales are exempt from our warranty.
*By providing your contact information, you are consenting to let MGA’s customer service department handle your service request and manage our company’s operations. If the information relates to a product manufactured by one of our licensees, we will share it with the licensee.
*MGA respects your privacy, and is committed to ensuring the security of your personal information and your shopping experience. We will not sell your personal information. For more information, please review our Privacy Statement at www.mgae.com/privacy-policy