MGA Customer Service

Thank you for visiting the MGA Entertainment Customer Service Support page. Select a category below that best matches your inquiry. If you cannot find the information you are looking for, please contact Customer Service Support.


We warrant to the original purchaser that this product is free of manufacturing defects (materials and workmanship) for thirty (30) days from the date of purchase. All claims must be made within the 30 days of purchase and a dated sales or gift receipt, along with a photo of the defect is required as proof of purchase. Defects in material or workmanship will be determined at the sole discretion of MGA Entertainment. If an exact replacement for your defective product is not available, MGA Entertainment reserves the right to replace defective product with a new product of our choice, of comparable value.

* Fields marked with an asterisk are required.

* First name is required.
* Last name is required.
* Email is required. * Email is not valid.
* Confirm Email is required. * Email and Confirm Email must match.
* Phone is required.
* Street is required.
* City is required.
* State is required.
* Zip code is required. * Must be between 5-10 characters long.
* Subject is required.
* Comments are required.
Product UPC Example
* Invalid UPC code.

Located on the back of the doll.

* Invalid Product Batch code.

Select multiple files in the File Upload pop-up window.
*Receipt and photo mandatory for processing claim.

* File size must be 10MB or less for all files uploaded.

*Submitting this claim form may take up to several minutes while we upload your files.
Page will automatically update once the form has been successfully submitted.


*MGA Entertainment’s 30-day warranty policy is not valid if an item is pre-owned. Purchases made from private sellers, auctions, thrift stores, and garage sales are exempt from our warranty.

Thank you for contacting MGA Entertainment! Your request has been submitted.

*IMPORTANT NOTE: Your replacement will be automatically shipped upon validation of your claim (sales or gift receipt dated within 30 days of purchase and a photo of the defective product). Please allow up to 3 weeks to receive your replacement on all validated claims.

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