MGA Customer Service

[[subPageTitle]]

We warrant to the original purchaser that this product is free of manufacturing defects (materials and workmanship) for thirty (30) days from the date of purchase. All claims must be made within the 30 days of purchase and a dated sales or gift receipt, along with a photo of the defect is required as proof of purchase. No exceptions will be made. Defects in material or workmanship will be determined at the sole discretion of MGA Entertainment, and MGA Entertainment reserves the right to replace defective product with a new product of our choice, of comparable value.

If you do not have a purchase or gift receipt within the 30-day warranty period, please do not proceed to place this warranty claim.

* Fields marked with an asterisk are required.

* Brand Name:

[[selectBrand]]

• [[brand.name]]

* Brand is required.

* First name:

* First name is required.

* Last name:

* Last name is required.

* Email address:

* Email is required. * Email is not valid.

* Confirm email address:

* Confirm Email is required. * Email and Confirm Email must match.

* Phone number:

* Phone is required.

* Street Address 1:

* Street is required.

   Street Address 2:

* City:

* City is required.

* State:

[[selectState]]

• [[a.name]]

* State is required.

* Zip code:

* Zip code is required. * Must be between 5-10 characters long.

* Subject or Product Name:

* Subject is required.

* Comments:

* Comments are required.

   LOL Surprise UPC Code:

* Invalid UPC code.

   Product Batch Code:

Located either on the back of the doll or on the L.O.L. Surprise! ball.

* Invalid Product Batch code.

*File Upload: (10MB max)

Select multiple files in the File Upload pop-up window.
*Receipt and photo mandatory for processing claim.

* File size must be 10MB or less for all files uploaded.

Submit

*Submitting this claim form may take up to several minutes while we upload your files.

Page will automatically update once the form has been successfully submitted.

PLEASE ALLOW UP TO 3 WEEKS TO RECEIVE YOUR REPLACEMENT ON ALL VALIDATED CLAIMS.

*MGA Entertainment’s 30-day warranty policy is not valid if an item is pre-owned. Purchases made from private sellers, auctions, thrift stores, and garage sales are exempt from our warranty.