MGA Customer Service

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We warrant to the original purchaser that this product is free of manufacturing defects (materials and workmanship) for thirty (30) days from the date of purchase. All claims must be made within the 30 days of purchase and a dated sales or gift receipt, along with a photo of the defect is required as proof of purchase. No exceptions will be made. Defects in material or workmanship will be determined at the sole discretion of MGA Entertainment, and MGA Entertainment reserves the right to replace defective product with a new product of our choice, of comparable value.


If you do not have a purchase or gift receipt within the 30-day warranty period, please do not proceed to place this warranty claim.

* Fields marked with an asterisk are required.

* First name is required.
* Last name is required.
* Email is required. * Email is not valid.
* Confirm Email is required. * Email and Confirm Email must match.
* Phone is required.
* Street is required.
* City is required.
* State is required.
* Zip code is required. * Must be between 5-10 characters long.
* Subject is required.
* Comments are required.
LOL Surprise UPC Example
* Invalid UPC code.


Located either on the back of the doll or on the L.O.L. Surprise! ball.

* Invalid Product Batch code.

Select multiple files in the File Upload pop-up window.
*Receipt and photo mandatory for processing claim.

* File size must be 10MB or less for all files uploaded.


*Submitting this claim form may take up to several minutes while we upload your files.
Page will automatically update once the form has been successfully submitted.

PLEASE ALLOW UP TO 3 WEEKS TO RECEIVE YOUR REPLACEMENT ON ALL VALIDATED CLAIMS.


*MGA Entertainment’s 30-day warranty policy is not valid if an item is pre-owned. Purchases made from private sellers, auctions, thrift stores, and garage sales are exempt from our warranty.

Thank you for contacting MGA Entertainment! Your request has been submitted.


*IMPORTANT NOTE: Your replacement will be automatically shipped upon validation of your claim (sales or gift receipt dated within 30 days of purchase and a photo of the defective product). Please allow up to 3 weeks to receive your replacement on all validated claims.

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